Ek779 Privacy Policy — Your information is safe with us

01Introduction & Scope

Ek779 (https://ek779.win) is an international online gaming platform serving users in Bangladesh and other authorized regions. We believe your privacy is a fundamental right — and protecting that right is our responsibility.

This Privacy Policy explains what types of information ek779 collects, how that information is used and stored, and what rights you have over your data. This policy applies to the ek779.win website, mobile app, and all related services.

Our Privacy Policy is aligned with international data protection laws and the principles of the GDPR (General Data Protection Regulation). We review and update this policy regularly as needed.

02What Information We Collect

Ek779 collects only the data needed to keep the platform running smoothly. A detailed breakdown of each data type is provided below.

Registration Information

Automatically Collected Information

• Your device's IP address and device type
• Browser type and operating system
• Logs of your activity on the platform (login times, gaming history)
• Data Collected via Cookies and Web Beacons
• Geographic location (country level only)

03How Your Information Is Used

Ek779 uses collected data for specific, legitimate purposes. All intended uses are clearly outlined below.

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To accurately deliver gaming services, bonuses, and promotions.
• To carry out necessary verification for fraud prevention and anti-money laundering compliance.
• To provide customer support and resolve issues.
• To fulfill legal obligations and meet regulatory requirements.
• To improve service quality and enhance the user experience.
• To detect and prevent security threats.

We do not use your data for marketing or advertising without your consent. You can opt out of marketing communications at any time.

04Data Sharing & Disclosure

Ek779 never sells your information to third parties. However, limited data may be shared in certain specific circumstances.

Permitted Grounds for Sharing Data

• Payment Provider: Only the information required to complete a transaction is shared with payment gateways such as bKash, Nagad, and Rocket.
• Law Enforcement: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Game Provider: Limited data may be shared with licensed game providers to ensure smooth delivery of gaming services.
• Technology Partner: Contracted technology partners may have limited access to data solely to maintain site security and service quality.

05Cookies & Tracking Technologies

Ek779 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

Cookie Type & Purpose

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

06Data Retention & Deletion

Ek779 retains your data only for as long as necessary. The retention periods for different types of information are outlined below.

• Account Information: For the lifetime of the account and for 5 years after closure (as required by law).
• Transaction Records: A minimum of 7 years, in accordance with international financial regulations.
• Gaming History: Up to 2 years after account closure.
• Support Conversations: 1 year after the issue is resolved.
• Log File: 90 days for security purposes.

Once the designated retention period expires, data is securely deleted or anonymized. Where legal obligations apply, data may be retained for an extended period.

07Your Rights

Under ek779's Privacy Policy, you have the following rights.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

08Child Protection Policy

Ek779 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any personal information from minors.

• Age verification steps are taken at the point of registration.
• Age verification documents may be requested in cases of suspicion.
• Any account found to belong to a minor will be closed immediately.
• Any data collected from a minor is deleted immediately.

09Security Measures

Ek779 uses industry-leading security technology to protect your data. Our security framework is built across multiple layers.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-Factor Authentication (2FA) — to secure your login.
• Firewall & DDoS Protection — to block unauthorized access.
• Regular security audits and penetration testing.
• Data Backup — stored in encrypted form on secure servers.
• Strict data access controls for all staff.
• Real-time monitoring system for detecting suspicious activity.

While we maintain the highest security standards, no digital system is 100% secure. We strongly encourage you to use a strong password and never share your login credentials with anyone.

10Policy Changes & Updates

Ek779 reserves the right to modify or update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following methods.

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email or mobile number.
• A pop-up notice may be displayed when you log in to the platform.

Continued use of the platform after a revised policy is published will be considered your acceptance of the updated terms. If you object to any changes, you may request that your account be closed.

11Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team.

If your complaint is not resolved in a timely manner or you are not satisfied with our response, you have the right to file a complaint with the relevant international gaming regulatory authority.